Refund policy

Returns 
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  You MUST contact us to indicate you would like to return for a refund within 14 days.  You then ave a further 14 days to return the item to us for a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  If there is a hygiene seal, this must remain unbroken.

To complete your return, we require a receipt or proof of purchase. Please fill in the returns form you would have received with your order. If you cannot find this, you can request one from us via email. at contact@revega.co.uk

There are certain situations where only partial refunds are granted:
Where there are obvious signs of use.
Where the item is returned in a condition whereby it cannot be resold.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days (please be aware it may take longer to appear in your account depending on your banks clearing times).

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@revega.co.uk

Courses
All courses provided either online or in-person are delivered in full within 14 days.  As such, due to the information/education sold being given in full there are strictly no refunds.  Please read all the information on the education pages of the website and email us with any questions prior to purchasing.  

Where the course includes a kit.  If you decide against the course within 14 days of purchase, then we will refund the kit cost on return of it to us, and your enrolment will be cancelled no longer giving you access to the course.  You will not receive a certificate of completion.  You will not receive a refund for the remaining course value.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Custom orders
Where items have been ordered from us that we do not hold in stock, this is deemed a custom order and therefore we cannot refund or exchange after purchase.

CPSRs and Admin work
These are custom B2B legal documents and cannot be refunded once work has commenced.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@revega.co.uk and send your item to: Revega Ltd, 85 Southdown Road, Ground Floor, Harpenden, AL5 1PR, United Kingdom with your refund or exchange form detailing what you wish to exchange for.

Shipping
To return your product, you should mail your product to: Revega Ltd, 85 Southdown Road, Ground Floor, Harpenden, AL5 1PR, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable. If you receive a refund, you will receive the full value of your original order including the original postage.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item to us, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.

Digital and Memberships

No refunds on digital content and memberships.

Membership can be cancelled at any time.  Please note that you will lose access to content at the time of cancellation.  We cannot refund billing if you cancel too soon.